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Customer Survey

What our customers are telling us

Fife Sports and Leisure Trust commissioned a customer research survey in order to get a clear picture of who our current users are and what they think of us as well as finding out more about what potential customers living in the vicinity of our centres think.

Face to face interviews were carried out with 1200 Trust facility users (100 at each of the 12 centres) and a further 1200 face to face interviews with non users. In addition, questionnaires were sent to Fifestyle and Leisure Active Card holders as well as in depth interviews with key stakeholders. Overall 89% of our customers were either very or fairly satisfied with the leisure facilities available that they use which is a great result.

Here is a summary of the overall findings from the research:
  • 91% of customers said that the amount of money they pay for each activity/class/session was good value.
  • 98% of respondents were either very or fairly satisfied with staff friendliness and appearance.
  • 97% of respondents were satisfied with staff availability and helpfulness
  • 96% were either very or fairly satisfied with staff knowledge and understanding.
  • 64% of customers said that they were very satisfied with the current opening hours.
  • Half of all respondents said that they were very satisfied with the range of activities on offer at their local centre.
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