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Our Commitment to You

Customer Service Standards have been developed and adopted at all of the company’s facilities. The standards highlight the level of service customers should expect when visiting sport and leisure venues. They reflect the work of QUEST, a UK Quality Assurance Improvement Scheme for Sport and Leisure, which underpins best practice and continuous improvement in customer services.

We promise to -

  • Aim to serve customers as quickly and as effectively as possible
  • Answer the telephone in a polite and courteous way
  • Provide trained staff that are happy to assist customers at all times
  • Charge prices that reflect good value for money
  • Provide facilities that are clean and suitable for use
  • Notify customers of any equipment or facilities that are not available or are out of order, where possible prior to use.
  • Offer a balanced programme of activities that cater for all user groups
  • Display the “Customer Promise “statement in the reception areas at each centre.
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Fife Sports and Leisure Trust