Cancel My Membership

If you have any questions or concerns about your membership, our friendly team is here to help. Whether it’s adjusting your membership type, understanding your benefits, or any other queries, please contact us directly at sales@fifeleisure.org.uk

To pause your membership, please email us at direct.debits@fifeleisure.org.uk with your full name, membership number, the dates you wish to pause, and the reason for the pause. Please note, requests received after the 20th of the month will be processed after the 1st of the following month.

You can pause your membership for up to 6 months for various reasons including medical issues, redundancy, or any other significant changes in your circumstances. The minimum period is 2 months.

If you’re having trouble with payments, please contact our sales team at sales@fifeleisure.org.uk. We may be able to offer alternative membership options or other solutions to help you maintain your membership.

For health-related issues, you can reach out to our Health and Wellbeing Team. You can also self-refer to our health and wellbeing programme: Health & Wellbeing – Fife Sports and Leisure Trust (fifeleisure.org.uk)

We offer Concession Membership for seniors, individuals receiving benefits, and those with disabilities, as well as Student Membership for full-time students. Both options provide access to our facilities at discounted rates.

We’re truly sorry to hear that your experience didn’t meet your expectations. Your feedback is incredibly important to us as it helps us improve our services and ensure we provide the best experience for all our members. Please share your thoughts, comments, and suggestions with us via our Talk to Us platform: Talk To Us – Fife Sports and Leisure Trust (fifeleisure.org.uk)

If you wish to cancel your membership, please proceed to the cancellation form above. Ensure you read our membership terms and conditions before cancelling. Terms and Conditions – Fife Sports and Leisure Trust (fifeleisure.org.uk))

We’re happy to help get your membership reactivated. Simply visit your nearest venue. They can easily restore your membership and set up a new direct debit payment plan. This will ensure you don’t miss out on any of the perks and benefits of membership.

Please note that cancelling your direct debit with the bank does not automatically terminate your membership. To ensure your membership is properly cancelled and to avoid any further charges, please follow our cancellation procedure. According to the terms of your membership agreement, there is a one-month notice period. To cancel your membership, simply email us, and we will send you a confirmation to acknowledge your request and confirm the cancellation.

You have the right to cancel your membership within 14 days of joining, known as the 14-day cooling-off period. If you cancel within this period, you will receive a refund. However, please note that you will be charged for any usage of the facilities or services during the 14-day period, and this amount will be deducted from your refund.

After the 14-day cooling-off period, you can cancel your membership by giving us one full calendar month’s notice. Once we have processed your request, we will send you a confirmation through your preferred method of communication.

We do not provide refunds for unused memberships. This policy helps us maintain fairness and consistency for all members.

All members are required to read and sign these terms and conditions before taking out a membership. You can find the full membership terms and conditions on our website. Please visit the following link for detailed information: Membership Terms & Conditions.