You can make your complaint in person, online, by email or in writing.

You can make your complaint in person, online, by email or in writing.

We have a two-stage complaints procedure. We will always try to deal with your complaint quickly. But if it is clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress.

Stage 1: Frontline resolution

Stage 1: Frontline resolution

We will always try to resolve your complaint quickly, within five working days if we can. If you are dissatisfied with our response, you can ask us to consider your complaint at Stage 2.

Stage 2: Investigation

Stage 2: Investigation

We will look at your complaint at this stage if you are dissatisfied with our response at Stage 1. We also look at some complaints immediately at this stage, if it is clear that they are complex or need detailed investigation. We will acknowledge your complaint within three working days. We will give you our decision as soon as possible. This will be after no more than 20 working days unless there is clearly a good reason for needing more time.

The Scottish Public Services Ombudsman

The Scottish Public Services Ombudsman

If, after receiving our final decision on your complaint, you remain dissatisfied with our decision or the way we handled your complaint, you can ask the SPSO to consider it. We will tell you how to do this when we send you our final decision.

Contact Us

Contact Us

As detailed in our Customer Charter, we are committed to providing exceptional venues, products and services for everyone, so please tell us how we are doing. If you would like to make a complaint, please contact us.

Contact Us

Find Your Venue

Duloch Leisure Centre

Nightingale Place,
Dunfermline,
KY11 8LW

Go!

Waterstone Crook Sports Centre

Kirk Road,
Newport-on-Tay,
DD6 8HY

Go!

Pitreavie Athletics Centre

Queensferry Road,
Dunfermline,
KY11 8PP

Go!

Michael Woods Sports and Leisure Centre

Viewfield,
Glenrothes,
KY6 2RD

Go!

Lumphinnans Sports Hub

Lumphinnans Sports Hub, Gagarin Way, Lumphinnans, Cowdenbeath, KY4 9HW

Go!

Levenmouth Swimming Pool and Sports Centre

Promenade,
Leven,
KY8 4PA

Go!

Kirkcaldy Leisure Centre

Esplanade,
Kirkcaldy,
KY1 1HR

Go!

East Sands Leisure Centre

St Mary Street,
St Andrews,
KY16 8LH

Go!

Dalgety Bay Sports and Leisure Centre

Harbour Drive,
Dalgety Bay,
KY11 9NA

Go!

Cupar Sports Centre

Carslogie Road,
Cupar,
KY15 4HY

Go!

Cowdenbeath Leisure Centre

Pit Road,
Cowdenbeath,
KY4 9NN

Go!

Carnegie Leisure Centre

46 Pilmuir Street,
Dunfermline,
KY12 0QE

Go!

Bowhill Swimming Pool

Station Road,
Cardenden,
Lochgelly,
KY5 0BW

Go!

Beacon Leisure Centre

Lammerlaws Road,
Burntisland,
KY3 9BS

Go!

Find Your Venue

Duloch Leisure Centre

Nightingale Place,
Dunfermline,
KY11 8LW

Go!

Waterstone Crook Sports Centre

Kirk Road,
Newport-on-Tay,
DD6 8HY

Go!

Pitreavie Athletics Centre

Queensferry Road,
Dunfermline,
KY11 8PP

Go!

Michael Woods Sports and Leisure Centre

Viewfield,
Glenrothes,
KY6 2RD

Go!

Lumphinnans Sports Hub

Lumphinnans Sports Hub, Gagarin Way, Lumphinnans, Cowdenbeath, KY4 9HW

Go!

Levenmouth Swimming Pool and Sports Centre

Promenade,
Leven,
KY8 4PA

Go!

Kirkcaldy Leisure Centre

Esplanade,
Kirkcaldy,
KY1 1HR

Go!

East Sands Leisure Centre

St Mary Street,
St Andrews,
KY16 8LH

Go!

Dalgety Bay Sports and Leisure Centre

Harbour Drive,
Dalgety Bay,
KY11 9NA

Go!

Cupar Sports Centre

Carslogie Road,
Cupar,
KY15 4HY

Go!

Cowdenbeath Leisure Centre

Pit Road,
Cowdenbeath,
KY4 9NN

Go!

Carnegie Leisure Centre

46 Pilmuir Street,
Dunfermline,
KY12 0QE

Go!

Bowhill Swimming Pool

Station Road,
Cardenden,
Lochgelly,
KY5 0BW

Go!

Beacon Leisure Centre

Lammerlaws Road,
Burntisland,
KY3 9BS

Go!

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