Complaints Procedure
You can make your complaint in person, online, by email or in writing.
We have a two-stage complaints procedure. We will always try to deal with your complaint quickly. But if it is clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress.
Stage 1: Frontline resolution
We will always try to resolve your complaint quickly, within five working days if we can. If you are dissatisfied with our response, you can ask us to consider your complaint at Stage 2.
Stage 2: Investigation
We will look at your complaint at this stage if you are dissatisfied with our response at Stage 1. We also look at some complaints immediately at this stage, if it is clear that they are complex or need detailed investigation. We will acknowledge your complaint within three working days. We will give you our decision as soon as possible. This will be after no more than 20 working days unless there is clearly a good reason for needing more time.
The Scottish Public Services Ombudsman
If, after receiving our final decision on your complaint, you remain dissatisfied with our decision or the way we handled your complaint, you can ask the SPSO to consider it. We will tell you how to do this when we send you our final decision.
Contact Us
As detailed in our Customer Charter, we are committed to providing exceptional venues, products and services for everyone, so please tell us how we are doing. If you would like to make a complaint, please contact us.
Find Your Venue
- Beacon Leisure Centre
- Bowhill Swimming Pool
- Carnegie Leisure Centre
- Cowdenbeath Leisure Centre
- Cupar Sports Centre
- Dalgety Bay Sports and Leisure Centre
- Duloch Leisure Centre
- East Sands Leisure Centre
- Kirkcaldy Leisure Centre
- Levenmouth Swimming Pool and Sports Centre
- Lumphinnans Sports Hub
- Michael Woods Sports and Leisure Centre
- Pitreavie Athletics Centre
- Waterstone Crook Sports Centre
Duloch Leisure Centre
Nightingale Place,
Dunfermline,
KY11 8LW
Kirkcaldy Leisure Centre
Esplanade,
Kirkcaldy,
KY1 1HR
Levenmouth Swimming Pool and Sports Centre
Promenade,
Leven,
KY8 4PA
Lumphinnans Sports Hub
Lumphinnans Sports Hub, Gagarin Way, Lumphinnans, Cowdenbeath, KY4 9HW
Michael Woods Sports and Leisure Centre
Viewfield,
Glenrothes,
KY6 2RD
Pitreavie Athletics Centre
Queensferry Road,
Dunfermline,
KY11 8PP
Waterstone Crook Sports Centre
Kirk Road,
Newport-on-Tay,
DD6 8HY
Beacon Leisure Centre
Lammerlaws Road,
Burntisland,
KY3 9BS
Bowhill Swimming Pool
Station Road,
Cardenden,
Lochgelly,
KY5 0BW
Carnegie Leisure Centre
46 Pilmuir Street,
Dunfermline,
KY12 0QE
Cowdenbeath Leisure Centre
Pit Road,
Cowdenbeath,
KY4 9NN
Cupar Sports Centre
Carslogie Road,
Cupar,
KY15 4HY
Dalgety Bay Sports and Leisure Centre
Harbour Drive,
Dalgety Bay,
KY11 9NA
East Sands Leisure Centre
St Mary Street,
St Andrews,
KY16 8LH
Find Your Venue
- Beacon Leisure Centre
- Bowhill Swimming Pool
- Carnegie Leisure Centre
- Cowdenbeath Leisure Centre
- Cupar Sports Centre
- Dalgety Bay Sports and Leisure Centre
- Duloch Leisure Centre
- East Sands Leisure Centre
- Kirkcaldy Leisure Centre
- Levenmouth Swimming Pool and Sports Centre
- Lumphinnans Sports Hub
- Michael Woods Sports and Leisure Centre
- Pitreavie Athletics Centre
- Waterstone Crook Sports Centre
Duloch Leisure Centre
Nightingale Place,
Dunfermline,
KY11 8LW
Kirkcaldy Leisure Centre
Esplanade,
Kirkcaldy,
KY1 1HR
Levenmouth Swimming Pool and Sports Centre
Promenade,
Leven,
KY8 4PA
Lumphinnans Sports Hub
Lumphinnans Sports Hub, Gagarin Way, Lumphinnans, Cowdenbeath, KY4 9HW
Michael Woods Sports and Leisure Centre
Viewfield,
Glenrothes,
KY6 2RD
Pitreavie Athletics Centre
Queensferry Road,
Dunfermline,
KY11 8PP
Waterstone Crook Sports Centre
Kirk Road,
Newport-on-Tay,
DD6 8HY
Beacon Leisure Centre
Lammerlaws Road,
Burntisland,
KY3 9BS
Bowhill Swimming Pool
Station Road,
Cardenden,
Lochgelly,
KY5 0BW
Carnegie Leisure Centre
46 Pilmuir Street,
Dunfermline,
KY12 0QE
Cowdenbeath Leisure Centre
Pit Road,
Cowdenbeath,
KY4 9NN
Cupar Sports Centre
Carslogie Road,
Cupar,
KY15 4HY
Dalgety Bay Sports and Leisure Centre
Harbour Drive,
Dalgety Bay,
KY11 9NA
East Sands Leisure Centre
St Mary Street,
St Andrews,
KY16 8LH
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Gymnastics Coming Soon
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Lift45
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Pickleball Social
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