Coronavirus (COVID-19) customer update


 








                                                                 



 
                

 

Update as of 25/06/20 

We're planning a careful re-opening of our facilities with you and our staff's health and safety in mind!

We're currently working throughout our facilities to modify the layouts, where appropriate, to ensure you can be active and feel great while protecting yourself and others.

Our focus is on keeping our facilities safe and clean while we get ready for your return.


Here are some of the safety measures you can expect to see when we reopen:


Controlled building access:
You will be required to book your activity before attending the centre either online or by calling the centre. A member of staff will be on hand to give you a warm welcome at the main entrance.

Reduced occupancy levels:
We will limit the number of people accessing our activities at the same time - in line with social distancing measures.

One-way systems:
The centre will be accessed via the main entrance only, directional signage will be displayed to guide you to your activity and will show you how to exit the building.

Single occupancy toilets:
Only one person at a time will be permitted to use the toilet facilities.

Trained Staff: 
Staff will receive additional training on enhanced cleaning and safety measures.
 

For those looking to stay active, we have a fantastic range of free live-streamed virtual fitness sessions available each day, and we are really pleased with the positive reaction we have from people in Fife, and internationally, to the great work, our fitness instructors are doing.


> Click here for information about our customer survey

> Click here for Facebook online timetable

> Click here for YouTube workouts

We would also like to remind people of our specially-designed health programme to support those living with long-term health conditions or limited mobility, that our qualified instructors deliver virtual health classes each weekday at noon via our YouTube channel.

We’d advise customers to keep informed of our progress via our website and social media pages which we update regularly.

 

Thank you,

Scott Urquhart,
Sport and Physical Activity Team Manager

 

We want to clarify that all Direct Debit payments were suspended automatically on 18th March 2020, and we will not be approaching banks for payment during the closure period. You do not need to cancel anything at your bank or ask us to cancel from our system. Annual payments will also be frozen and will be honoured and extended, equal to the time lost.

Customers who have booked Active Kidz Camps for Easter and Summer and Birthday Parties will be honoured; centres will be contacting customers to honour these when we re-open.

All other junior bookings, such as gymnastics, football, dance etc. will also be frozen and will be restarted when we re-open. Emails will be sent to all Leisure Active and Learn to Swim customers with more information shortly. Thanks for your patience and understanding during this period.
 

Be active and feel great at home

Stay safe and workout from the comfort of your own home, with your favourite Group Fitness Instructors. Join us and we will keep you active and feeling great during lockdown.

Visit our home workout playlist on YouTube or visit Facebook and join in with our Live workouts.

Your health is your responsibility and we want to support you in becoming active through the activities on offer on our website, social media and Youtube channel and with this in mind we have carefully considered what we can reasonably expect of each other.

Please click here to see our Health Commitment Statement