Our Commitment To You

Our Commitment To You

We are committed to providing exceptional venues, products and services for everyone, along with excellent personalised customer service and value-for-money experiences through a range of high-quality fitness, sports, recreational and health-improving activities.

Our Service

Our Service

  • Provide a range of accessible products, services and programmes that meet our vision and customer expectations in a secure, safe, clean and friendly environment.
  • Acknowledge when we get things wrong and work with customers to put them right.
Our Staff Will...

Our Staff Will…

  • Respect all and make customers and visitors feel welcome.
  • Provide prompt, personal, friendly, courteous and efficient service and always remain professional.
  • Strive to excel in providing excellent customer service through continuous improvement.
  • Actively seek feedback on our venues, products and services to ensure they meet customer needs.
  • Ensure all team members are recognisable by wearing a uniform and name badge.
  • Endeavour to answer 80% of telephone calls within 60 seconds.
  • Maintain our website (www.fifeleisure.org.uk) with relevant and up-to-date information that is easily understood and accessible.
  • Respond to enquiries and posts on our social media platforms that encourage interaction and feedback.
  • Build on and maintain our customer service quality grading.
Our Venues

Our Venues

  • Provide venues that are clean, well maintained and safe.
  • Ensure cleaning standards are maintained regardless of the time of day.
  • Keep the temperature of activity areas suitable for individual sessions.
  • Ensure all equipment is fit for purpose.
We Ask Our Customers To...

We Ask Our Customers To…

  • Respect that we operate a policy of Zero Tolerance of Anti Social Behaviour and Acts of Violence in the Workplace.
  • Use our services and products within the Venue Rules and Terms and Conditions that we apply, including The Health Commitment Statement.
  • Enjoy your visit and tell your friends about our venues, products and services.
  • Tell us when we get it right or wrong, including feedback on how you think we can improve.
Ways You Can Get In Touch With Us

Ways You Can Get In Touch With Us

  • In person at reception or speak to our duty management team.
  • Our new ‘Talk to Us’ online service.

Find Your Venue

Duloch Leisure Centre

Nightingale Place,
Dunfermline,
KY11 8LW

Go!

Pitreavie Athletics Centre

Queensferry Road,
Dunfermline,
KY11 8PP

Go!

Waterstone Crook Sports Centre

Kirk Road,
Newport-on-Tay,
DD6 8HY

Go!

Lumphinnans Sports Hub

Lumphinnans Sports Hub, Gagarin Way, Lumphinnans, Cowdenbeath, KY4 9HW

Go!

Michael Woods Sports and Leisure Centre

Viewfield,
Glenrothes,
KY6 2RD

Go!

Levenmouth Swimming Pool and Sports Centre

Promenade,
Leven,
KY8 4PA

Go!

Kirkcaldy Leisure Centre

Esplanade,
Kirkcaldy,
KY1 1HR

Go!

East Sands Leisure Centre

St Mary Street,
St Andrews,
KY16 8LH

Go!

Cupar Sports Centre

Carslogie Road,
Cupar,
KY15 4HY

Go!

Cowdenbeath Leisure Centre

Pit Road,
Cowdenbeath,
KY4 9NN

Go!

Carnegie Leisure Centre

46 Pilmuir Street,
Dunfermline,
KY12 0QE

Go!

Dalgety Bay Sports and Leisure Centre

Harbour Drive,
Dalgety Bay,
KY11 9NA

Go!

Beacon Leisure Centre

Lammerlaws Road,
Burntisland,
KY3 9BS

Go!

Bowhill Swimming Pool

Station Road,
Cardenden,
Lochgelly,
KY5 0BW

Go!

Find Your Venue..

Duloch Leisure Centre

Nightingale Place,
Dunfermline,
KY11 8LW

Go!

Pitreavie Athletics Centre

Queensferry Road,
Dunfermline,
KY11 8PP

Go!

Waterstone Crook Sports Centre

Kirk Road,
Newport-on-Tay,
DD6 8HY

Go!

Lumphinnans Sports Hub

Lumphinnans Sports Hub, Gagarin Way, Lumphinnans, Cowdenbeath, KY4 9HW

Go!

Michael Woods Sports and Leisure Centre

Viewfield,
Glenrothes,
KY6 2RD

Go!

Levenmouth Swimming Pool and Sports Centre

Promenade,
Leven,
KY8 4PA

Go!

Kirkcaldy Leisure Centre

Esplanade,
Kirkcaldy,
KY1 1HR

Go!

East Sands Leisure Centre

St Mary Street,
St Andrews,
KY16 8LH

Go!

Cupar Sports Centre

Carslogie Road,
Cupar,
KY15 4HY

Go!

Cowdenbeath Leisure Centre

Pit Road,
Cowdenbeath,
KY4 9NN

Go!

Carnegie Leisure Centre

46 Pilmuir Street,
Dunfermline,
KY12 0QE

Go!

Dalgety Bay Sports and Leisure Centre

Harbour Drive,
Dalgety Bay,
KY11 9NA

Go!

Beacon Leisure Centre

Lammerlaws Road,
Burntisland,
KY3 9BS

Go!

Bowhill Swimming Pool

Station Road,
Cardenden,
Lochgelly,
KY5 0BW

Go!

Choose Your Activity

Choose Your Sub Activity

Choose Your Activity

Choose Your Age Group

Book your party

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