Help Hub

Discover who we are, what we offer and what you can expect from us.

Explore our membership options and find the one that best suits your lifestyle.

Find out how to register, sign in, manage your membership and book activities online.

Find out what to expect when you arrive, including checking in, using our facilities and getting started.

Explore our different membership options, what they include and which one best suits your lifestyle and goals.

Follow our step-by-step guide to choosing your membership and completing your online application.

Discover what’s included in your membership and how you can make the most of our facilities, activities and support.

Find out whether you may be eligible for a concession membership, how to apply and what supporting evidence you’ll need.

Thinking about joining but need some advice? Request a callback and a member of our team will help you explore your options.

With more than 400 classes available, there are plenty of ways to get active. Explore our fitness and health classes and find something that works for you.

Learn more about our Health and Wellbeing programmes, designed to help people living with long-term health conditions become more active and improve their wellbeing.

Follow our step-by-step guide to registering and setting up your online account.

Find out how to log in and securely access your membership account online.

Learn how to keep your contact details and other personal information up to date.

Follow our simple guide to booking fitness classes, swimming sessions and other activities through your online account.

Find out how to view, amend or cancel your upcoming activity bookings online.

Find out what to expect when you arrive, what to bring and how to get started in the gym.

Discover the support available as part of your membership, from your initial gym induction to ongoing guidance.

Understand what you can expect from us and your responsibilities when taking part in activities at our venues.

Learn how to use our gyms and facilities safely, responsibly and respectfully.

Get to know our personal trainers, where they are based and how they can support you in achieving your goals.

Find out how to choose a personal trainer, get in touch and arrange your first session.

Learn what to expect from your first session, including discussing your goals and planning the right support for you.

Discover how body composition scans and fitness assessments can provide useful insights, help shape your training and track your progress.