During these times we understand customers have concerns, we have taken the opportunity to clarify some common questions. If you have any further please do not hesitate to get in touch.
Will I have to pre-book a swimming session?
Yes. Due to social distancing, we will have to limit the number of people on site. In order to do this, we will be asking you to pre-book your visit in advance. We regret it will not be possible during the first phase of reopening to attend without pre-booking and we thank you in advance for your co-operation with this important health and safety measure.
Click here for further booking information
Who can attend lane swimming sessions?
Lane swim sessions are currently available with these aimed at competent swimmers capable of undertaking multiple lengths only. Participants should be able to swim continuous full lengths but if required they may take a short pause at the end of the lane before going again, noting that our current lane capacity is 8 and that this caters for mixed swim abilities.
How will the Family and Inclusive Sessions work?
Our Family/Inclusive Swimming sessions provide more access for families, disabled and elderly users, where lane swimming is not suitable.
These sessions are bookable and limited to centre timetable session; an area of the pool has been sectioned off for your sessions. All children eight years and under must always, be accompanied in the water by an adult (16 years old). You will be able to book these sessions online, eight days in advance. Price of normal adult and child swim sessions.
Sessions are limited to six per booking; users must be from the same household/bubble.
How online booking is made for Family / Inclusive Swim?
When booking online, 1 adult session will secure a space for 1 adult and up to 5 others from your household or family bubble. Once you arrive at venue, you will register the remaining children in attendance at the reception desk and pay any monies due.
How will the changing rooms and lockers work pre-swim?
Changing rooms will have restricted access due to the size of the area and will operate on a one-way travel system - follow the signage or ask a member of staff for directions to and from the pool area. Allocated cubicles and lockers will be provided. To reduce time in changing rooms, we ask that that you consider arriving with your swimwear under your clothes.
How does a swimming session work?
All swim sessions must be pre-booked before arriving at the centre. Please use our online booking service or contact the centre you’d prefer to visit for your swim.
Click here to see our video, with more information about lane swimming
Are there time limits for a swimming session?
All swimming bookings will be limited to one-hour sessions and will be controlled by a colour band system.
Can I have a shower and use the changing rooms after swimming session?
Yes, a limited number of showers will be available, however, we would like to encourage customers to wait and shower at home if at all possible.
Will the toilets be open?
Yes, a limited number of toilets will be open at each site and subject to an enhanced cleaning schedule. Again, there are Covid-19 measures in place to ensure you can access the toilets safely by limiting entry to one person at a time.
Why is there so little evening and weekend public swimming available?
We are sorry we are unable to provide a full swimming timetable, but, as you can appreciate, the closure of all our facilities due to Covid-19 has had a significant impact on the organisation and our staff.
Please be assured that we are working hard to maximise the facilities and programmes on offer while working within the highest health and safety guidelines to protect staff and customers. As and when we are able to expand our timetable, we will communicate this with customers.
As a charitable trust, we are committed to accessible sports and leisure opportunities, and now, more than ever, your support is extremely valuable as we deliver our phased re-opening programme.
How do I stay safe in the water?
A 3m physical distance should be maintained in the water both in front and behind, with a co-operative approach and mutual respect shown to other shared pool users, please take care when passing by using the central overtaking section in either direction to avoid others when doing so.
Do I need to wear a face mask?
Customers entering our facilities should wear face coverings before and after their activity or within non-activity areas of the facility (e.g. reception, changing rooms and walking through the facility).